Guide to outsourcing your app’s maintenance and support

Managing and supporting mobile and desktop applications can be time-consuming and expensive. The precious time you dedicate to customer support should rather be spent on other crucial business tasks.

And while you could hire an in-house customer support team, finding the right candidates and setting up a proper customer service department can be an expensive and tiresome process.

Fortunately, you can outsource application support tasks to improve performance and free up employees’ time and schedules. This way, they can work on other important projects and goals. 

But there are also some risks associated with outsourcing customer support tasks. 

In this article, we’ll discuss the risks of outsourcing customer support services and a company that can get the job done right. 

Risks of outsourcing customer support

Here are the risks of outsourcing customer service:

Lower service quality

Since you’ll have to relinquish some control when you work with an outsourcing firm, the quality of customer service may be compromised. 

Your perception and understanding of good customer service may differ from that of the outsourcing firm. This may lead to conflict and miscommunication.

As a result, you need to clearly communicate your company’s core values and policies to the provider. Ensure you communicate your customer service goals as well. 

Security risks

When outsourcing customer support tasks, ensure you consider the threat of security risks and breaches. This is because you’ll need to provide the outsourcing firm with sensitive data like:

  • Credit card numbers
  • Customer data
  • Licenses
  • Login credentials and passwords
  • Keys

Lack of quality control

Your company’s in-house employees and managers have a great understanding of your products and services, and the best possible way to resolve customer issues.

On the other hand, the outsourcing firm will only be able to work with basic information about your company in the beginning. As a result, it’s crucial for you to guide the outsourcing firm and show them the ropes as much as possible. This way, the outsourcing firm can get to know your processes and standards. In no time, you’ll be working with a firm that can help you execute projects effectively and according to schedule. 

Benefits of outsourcing customer support to Giga-IT

Customer support is an integral component of any business. Whatever product you sell, it is vital that you can answer your customer’s questions and provide the support they need. But customer support can also demand a great deal of time and resources. As your business continues to grow and scale its customer base, the more it will need to spend on providing support and service that keeps its expanding customer base happy.

If you want to outsource your app’s customer support, visit the Giga IT website today.

We can handle your IT customer support functions. This way, you don’t need to spend time and money hiring in-house staff members to provide customer support services.

How we work with clients

By working with Giga IT, you’ll get the following benefits:

  • Build trust: With Giga IT, you’ll have professional customer support consultants interacting with your customers. This can help you build trust with your customers and resolve any queries with ease. 
  • Decreased costs: Hiring an in-house customer support team can be expensive. Fortunately, by relying on Giga IT, you won’t need to hire more permanent staff members or create a customer support department.
  • Brand-safe customer service: Giga IT’s customer service support consultants are trained to promote your business’ brand, goals, and message.
  • Scalable customer support services: Giga IT will help scale your customer assistance team as your business grows.
  • 24-hour service: Giga IT’s customer service & support team adapts to your location and operating hours.

Contact us today to outsource your app’s support today!

Top custom developed mobile app development trends for 2023 and beyond

Interested in trends in the custom developed mobile apps space?

People across the globe have become dependent on smartphones and smartphone apps. Mobile app solutions like Apple Pay have made it easier for people to make instant purchases in different apps while on the go.

And thanks to the pandemic, even more people are now relying on smartphone applications.

Additionally, new technological advancements like 5G have improved download speeds, decreased lag, and just improved the speed and quality of mobile applications. 

Here are a few other software application development trends to look out for:


5G is the newest radio technology that will boost mobile connectivity and improve smartphone user experience. According to forecasts, by 2025, 40% of all mobile connections in Europe will rely on 5G.

Here are some of the benefits of 5G:

  • High-speed performance (100 times faster than 4G)
  • Data delivered in just a millisecond
  • Streaming quality 4K-8K and 360 videos
  • Increased connectivity for up to a million devices

Instant apps

Instant apps allow users to access app content without actually having the app. This way, users can shop and make a purchase on the app without having to install it, saving users time and device space.

Instant apps also require less loading time, are highly accessible, and updated automatically.

Predictive analytics

Predictive analytics use customers’ behavioral data, traditional stats, data mining, and AI to boost user engagement levels, drive sales, and help businesses to make informed decisions. Mobile app owners can leverage predictive analysis to provide effective recommendations to customers and improve their overall sales strategy. 


Data breaches are happening across the globe, making people feel afraid to use mobile apps. As a result, another major trend in the mobile app development space is mobile security and data protection.

Fortunately, apps that are developed with Blockchain are usually more secure. This is because the encryption technique is basically impenetrable since the data is encoded and saved with a cryptographic hash.

Personal smart hubs

A smart home hub is software that connects devices on a home automation network and controls communications among them.

You can use smart home hubs to control various systems in your home. For example, you can set up commands to ensure your garage door opens when you approach it and make the lights turn on when you’re nearby. You can also use personal smart hubs to send text messages and make phone calls.

Cross-platform apps

Cross-platform apps are compatible with multiple operating systems and platforms (Android, iOS, Windows).

Cross-platform apps are a cost-effective solution since they use a single shareable code. Moreover, these apps have a native look and feel, which can boost user experience.

The biggest benefit of cross-platform apps is that they attract both Android and iOS users. 

If you’re looking for custom software development services, look no further than Giga IT.

We’re a nearshore software development company that can help you build new apps or refresh and upgrade existing software. On top of that, we also offer managed service contracts to keep your apps and systems running optimally.

Launching an app can be a complicated process. That’s why our software development services include helping you release your product on platforms like App Store and Google play.

The best part?

You’ll work alongside a team of experienced project managers, developers, business analysts and QA leads. Whether you need iOS, Android, or Native app developers – or a team of QA analysts who can ensure the best coverage at the best price – we’ve got you covered!

Contact us today to get custom developed mobile apps today!