// Services

Customer Support outsourcing services

Efficient support services for customer developed products, created internally or externally.

// MAKE YOUR CUSTOMERS SMILE

Grow your business and keep your customers happy

Giga IT can handle your IT customer support functions, freeing you of the need to hire in-house staff to provide dedicated service, support and advice for your customers.

Customer support is a crucial aspect of any business. Whatever product you sell, it is vital that you can answer your customer’s questions and provide whatever support they may need. Customer support can also demand a great deal of time and resources. The more an enterprise increases its scale, the more it will need to spend on providing support and service that keeps its expanding customer base happy.

Software customer support services

Once you launch an app or program for your customers to use, you will need to provide technical support to ensure that they know how to make the most of its features. You will need to make support staff available to answer questions and resolve complaints.

Outsource

Instead of managing these tasks in-house, you can outsource them to Giga IT. We provide managed IT customer support services to help your customers use your software. We can provide this service whether we developed the software or not.

Our customer support operatives provide answers to frequently asked questions and help them with troubleshooting. If there is a higher-level problem, they will escalate the query to a software developer.

Go international

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Why outsource your customer support to Giga IT?

Outsourcing your customer support provides several benefits for both your brand and your budget.

1. Build trust

With experienced Giga IT customer support consultants interacting with your customers, you can become the most trusted brand in your industry. All questions are resolved by knowledgeable professionals, ensuring that customers are satisfied.

2. Lower your costs

Hiring a customer support team in-house is expensive. When you work with us, you don’t need to hire more staff or build up the infrastructure needed for a customer support department. Outsourcing could easily amount to about two or three times less than you would have to invest if you kept it in-house.

3. Brand-safe customer service

Our consultants are not only trained to provide technical support, but also to be representatives of our clients’ brands. You can rest assured that we will promote your brand and grow its reputation.

4. Scalable, customizable support

As your company grows and your customer support requirements grow, you will not need to worry about recruiting more staff or expanding. We will manage those needs for you so you can scale up successfully.

5. 24-hour, time-zone-specific service

Our customer support team adapts to your location and operating hours.

Improve your service, save money, time and other resources

If you are looking to improve your service while saving money, time and other resources, outsource your customer support functions to Giga IT. Contact us for more information.

/// FAQ

Frequently asked questions

What makes GIGA IT unique?

Our dedicated cross-functional agile development teams work autonomously and self-organized with our client’s product owner.

Where are your resources located?

Giga IT is a company that offers nearshore services in the US and Canada. With a presence in Argentina, Colombia, Brazil, and mainly Mexico.

Let’s work together!

CONTACT INFO

USA
2028 Buffalo Terrace
Houston, TX. 77019
ARGENTINA
Santa Fe 1357
Rosario, CP2000
MEXICO
Calle Abedules No. 80, Loc. 19
Col. Bruno Pagliai
Veracruz, Veracruz
CP 91697
BRAZIL
Rua Engenheiro Haroldo Cavalcanti
360, Sala 305, Recreio dos Bandeirantes
Rio de Janeiro, RJ.
CEP: 22.795-240
COLOMBIA
Edificio inteligente Chambacú
Oficina 613
+57 (320) 563-8126
Cartagena, Bolívar

GET IN TOUCH

+1 (832) 548-5712